Custom Business System Build
Off-the-shelf software does not fit your operation. You have tried it — the gaps remain, your team works around the system instead of in it, and you are still manually reconciling data between tools. The problem is not your team. It is that no ready-made system was designed for how your business actually works.
We build a custom system for your specific operation — one that matches how your team works today, not how a software vendor thinks you should work. The build takes 4–8 weeks depending on complexity. Most builds complete in 6 weeks.
This is not a SaaS subscription or a configuration of existing software. It is a system built from scratch for your exact order flow, team structure, and reporting needs. You get 3 months of post-launch support included — issues reported by email are fixed within 48 hours.
What you receive
- Custom-built system designed for your specific operation — no generic software
- Integration with your existing tools — WhatsApp, email, Tally, Google Sheets
- Team training included — your staff can use it from day one, no technical knowledge needed
- 3-month post-launch support — bugs fixed within 48 hours, improvements included
How the build works
- 1
Week 1–2 — Discovery and specification
We map your exact requirements, agree on the system scope, and produce a written specification document before any code is written. You review and approve it.
- 2
Week 3–6 — Build and test
We build the system and share it with 1–2 of your team members for feedback at the midpoint. You see it working on real data before we finish.
- 3
Week 7–8 — Deploy and train
We deploy the system to your environment, migrate any existing data, and train your team. The 3-month support window begins from launch day.
What changes
| Before | After |
|---|---|
| Team working across WhatsApp, Excel, and Tally with no single source of truth | One system for orders, payments, and dispatch — everyone works from the same data |
| New staff take 3 weeks to learn your process because it lives only in people's heads | Onboarding takes 1 day — the system guides the team through every step |
| You cannot take a day off without the business grinding to a halt | Operations run without you chasing each step — the system handles the follow-up |
| Paying for 3–4 SaaS tools with overlapping features, none of which fit exactly | One custom system that fits your operation — built once, maintained by us |
Common questions
What is NOT included in the build?
We do not provide off-the-shelf software, third-party SaaS subscriptions, or ongoing maintenance beyond the 3-month post-launch window. The build is a fixed-scope engagement. Anything outside the agreed specification is quoted separately.
How long does it take?
4–8 weeks depending on complexity. Most builds complete in 6 weeks. The timeline is agreed at the end of the Discovery phase, before any building starts.
What if something breaks after launch?
3 months of post-launch support is included. Issues reported by email are fixed within 48 hours. After the 3-month window, you can continue with the Monthly Operations Partner service or purchase a support package.
Do I need to do the Operations Audit first?
Not always. If you already know exactly what you need built, we can start with the System Build. The audit is recommended when you are not certain which problem to solve first — it prevents building the wrong thing.
Pricing discussed on discovery call.
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