What we do
Every service starts with understanding your operation.
No pricing on this page. All engagements are scoped on a discovery call — because a system built without understanding your exact operation is just expensive guesswork.
Operations Audit
You are losing time and money to problems you cannot fully see. Orders slip through, the same delays repeat every week, and you are not sure exactly where the breakdown is happening — or what fixing it would actually cost you.
The Operations Audit is a 2-week engagement where we map your entire order flow — from the moment an enquiry comes in to the moment you receive payment. We interview your team, observe your daily process, and document every step, delay, and handoff.
This is not a software implementation. We do not build anything during the audit. What you receive is a written map of how your business actually runs today, where the gaps are, and a concrete recommendation for what to fix first.
What you receive
- Written audit report — your complete process documented in plain language
- Top-3 bottleneck analysis — ranked by cost to your business, not just frequency
- Next-step recommendation — one specific action with expected outcome
- Manual process map — every step, who owns it, and where it breaks down
How the 2 weeks work
- 1
Week 1 — Process mapping
We observe your daily operations, interview 2–4 team members, and trace a sample of recent orders end to end. No disruption to your normal workday.
- 2
Week 2 — Analysis and report
We consolidate the findings, rank the bottlenecks by business impact, and write your audit report. You receive the final document by the end of week 2.
What changes
| Before | After |
|---|---|
| Spending 3+ hours daily chasing order updates across WhatsApp and calls | Every bottleneck documented and ranked by cost to your business |
| Not sure exactly where orders are getting delayed or why | Written map of every manual step in your order flow — nothing hidden |
| Fixing the same operational problems every month without a root-cause plan | Clear recommendation for which system to build first, and why |
Common questions
Does the audit include fixing anything?
No. The audit finds and documents problems — it does not fix them. If you want the problems fixed, the Custom Business System Build is the next step. Many clients do the audit first to understand exactly what needs to be built before committing to a full build.
How much of my time does this take?
2–3 hours over 2 weeks. We observe your process and interview your team — you do not need to prepare anything or change how you work during the audit. We work around your schedule.
What do I receive at the end?
A written report with your full process map, the top-3 bottlenecks ranked by impact on your business, and a concrete recommendation for what to build first. You own the document completely — there is no dependency on us to act on it.
What if my process is not clearly defined?
That is exactly the situation the audit is designed for. Most MSME operations run on habit and WhatsApp — there is no written process. We document it as it actually exists, not as you think it should work.
Pricing discussed on discovery call.
Custom Business System Build
Off-the-shelf software does not fit your operation. You have tried it — the gaps remain, your team works around the system instead of in it, and you are still manually reconciling data between tools. The problem is not your team. It is that no ready-made system was designed for how your business actually works.
We build a custom system for your specific operation — one that matches how your team works today, not how a software vendor thinks you should work. The build takes 4–8 weeks depending on complexity. Most builds complete in 6 weeks.
This is not a SaaS subscription or a configuration of existing software. It is a system built from scratch for your exact order flow, team structure, and reporting needs. You get 3 months of post-launch support included — issues reported by email are fixed within 48 hours.
What you receive
- Custom-built system designed for your specific operation — no generic software
- Integration with your existing tools — WhatsApp, email, Tally, Google Sheets
- Team training included — your staff can use it from day one, no technical knowledge needed
- 3-month post-launch support — bugs fixed within 48 hours, improvements included
How the build works
- 1
Week 1–2 — Discovery and specification
We map your exact requirements, agree on the system scope, and produce a written specification document before any code is written. You review and approve it.
- 2
Week 3–6 — Build and test
We build the system and share it with 1–2 of your team members for feedback at the midpoint. You see it working on real data before we finish.
- 3
Week 7–8 — Deploy and train
We deploy the system to your environment, migrate any existing data, and train your team. The 3-month support window begins from launch day.
What changes
| Before | After |
|---|---|
| Team working across WhatsApp, Excel, and Tally with no single source of truth | One system for orders, payments, and dispatch — everyone works from the same data |
| New staff take 3 weeks to learn your process because it lives only in people's heads | Onboarding takes 1 day — the system guides the team through every step |
| You cannot take a day off without the business grinding to a halt | Operations run without you chasing each step — the system handles the follow-up |
| Paying for 3–4 SaaS tools with overlapping features, none of which fit exactly | One custom system that fits your operation — built once, maintained by us |
Common questions
What is NOT included in the build?
We do not provide off-the-shelf software, third-party SaaS subscriptions, or ongoing maintenance beyond the 3-month post-launch window. The build is a fixed-scope engagement. Anything outside the agreed specification is quoted separately.
How long does it take?
4–8 weeks depending on complexity. Most builds complete in 6 weeks. The timeline is agreed at the end of the Discovery phase, before any building starts.
What if something breaks after launch?
3 months of post-launch support is included. Issues reported by email are fixed within 48 hours. After the 3-month window, you can continue with the Monthly Operations Partner service or purchase a support package.
Do I need to do the Operations Audit first?
Not always. If you already know exactly what you need built, we can start with the System Build. The audit is recommended when you are not certain which problem to solve first — it prevents building the wrong thing.
Pricing discussed on discovery call.
Monthly Operations Partner
You had a system built — or you have been managing with what you have — and now you need someone who keeps it running, improves it as the business grows, and catches problems before they reach you. Not a helpdesk that waits for you to report problems. A partner who is actively looking for them.
Every month we review your operations, surface improvements, and implement them. You get a written report at the end of each month showing what changed and what we are monitoring next.
This is a 3-month minimum engagement — operations improvement takes time to show measurable results. Most clients continue beyond 3 months because the improvements compound over time.
What you receive every month
- Monthly operations review — we analyse what happened and what needs attention
- Process improvements implemented — not just recommended, but built and live
- Bottleneck monitoring — we watch for problems before they reach you
- Monthly written report — what changed, what improved, what is next
How the engagement works
- 1
Month 1 — Baseline setup
We document your current operations state, establish monitoring baselines, and identify the first 3 improvements to make. First improvements are live within month 1.
- 2
Ongoing — Monthly review and improve
Each month: we review the previous month's operations data, implement the agreed improvements, and surface the next set of issues. You receive the written report within 5 business days of month end.
What changes
| Before | After |
|---|---|
| The same operational problems resurfacing every month with no one responsible for fixing them | Each problem is caught, fixed, and monitored — it does not repeat the following month |
| Waiting until a client complains or an order is lost to find out something went wrong | Problems surfaced and fixed before they reach you or your clients |
| No written record of what changed, what failed, or why the business is running the way it does | Monthly written report — a running record of operational improvements over time |
Common questions
What does "proactive improvement" mean?
We do not wait for you to report a problem. Every month we review your operations data and surface issues before they become crises. If order confirmation times increase, we find it and fix it — you do not need to notice it first.
How is this different from a helpdesk or support contract?
A helpdesk responds to problems you report. We look for problems you have not noticed yet, build improvements, and implement them. You are getting an operations team, not a support ticket queue.
Is there a minimum commitment?
3 months. Operations improvement takes time to show measurable results — the first month establishes baselines, and improvement compounds from month 2 onwards. We will not lock you in beyond 3 months, but clients who leave before then rarely see the full benefit.
Do I need to have a custom system built before starting?
No. We can work with whatever systems you currently have — WhatsApp, Excel, Tally, or a custom build. The Monthly Operations Partner service adapts to your current setup.
Pricing discussed on discovery call.
Smart Workflow Integration
Your team spends hours every week on tasks that should happen automatically — chasing payment confirmations, sending order updates to clients, reminding staff what needs to be done today. This is not a staffing problem. These are manual steps that a properly connected system handles on its own.
Smart Workflow Integration connects your existing tools — WhatsApp, email, Tally, Google Sheets — and builds rule-based automations for the repetitive steps your team does manually every day. Order updates go out automatically. Payment reminders send themselves. Team tasks get assigned without anyone coordinating.
These are not complex systems. They are reliable, rule-based workflows that run without anyone managing them. Your team uses the same tools they already know — they just stop doing the manual coordination in between.
What you receive
- Automated order notifications — clients receive updates at each stage without anyone sending them manually
- Payment follow-up flows — reminders go out on schedule, no one needs to chase
- Team task assignments — tasks are created and assigned automatically based on order status
- Integration with WhatsApp, email, Tally, and Google Sheets — your team keeps using the same tools
How the integration works
- 1
Week 1 — Map current manual steps
We identify every manual coordination step your team does daily — notifications sent by hand, reminders entered in calendars, tasks copied from one place to another. We agree on which to automate first.
- 2
Week 2–3 — Build and test automations
We build the workflow integrations and test them against real scenarios from your operation. Your team sees each workflow running before it goes live.
- 3
Week 4 — Deploy and train
Workflows go live. We train your team on what has changed — what they no longer need to do manually, and what to do if something does not trigger as expected.
What changes
| Before | After |
|---|---|
| Someone manually sends order status updates to clients via WhatsApp every day | Updates go out automatically at each stage — no one sends them manually |
| Payment reminders are chased by phone and message because no system tracks due dates | Payment reminders send automatically on the due date — nothing falls through |
| Team tasks are assigned verbally or on chat and sometimes forgotten | Tasks are created and assigned automatically when an order reaches the relevant stage |
| Data lives in 3 separate places — WhatsApp, Tally, and a spreadsheet — never fully in sync | The tools talk to each other — what changes in one place updates the others |
Common questions
Which tools do you integrate with?
WhatsApp, email, Tally, Google Sheets, and most common Indian ERP tools. We assess tool compatibility during discovery — if a tool cannot be connected reliably, we will say so before quoting.
Does this use AI?
No. These are rule-based automations — they run when a specific condition is met. They are reliable and predictable because they do not depend on AI decision-making. Your team always knows exactly when and why a workflow will trigger.
What if my team is not technical?
We build the workflow and train your team on how to use it. No technical knowledge is needed to use the result — your team keeps doing their job in the same tools; the automation runs in the background.
What if something stops working?
We test against real scenarios before going live and include a 30-day support window after launch. If a workflow stops triggering, your team knows the fallback step — we document it as part of the training.
Pricing discussed on discovery call.