Discrete Manufacturing
Win the jobs you used to miss on a slow quote.
Dealer orders and AMC tracking, managed without a system.
The Leak Assessment: 30 minutes, and a written plan within 48 hours, whether or not you hire us.
Cluxn builds dealer and spare-parts portals, service-contract tracking and websites for industrial equipment manufacturers with 50–500 employees. Dealers browse the catalog and place orders themselves, and each machine's service history sits in one place. A portal typically takes 10–14 weeks, at a fixed price in writing after a 30-minute Leak Assessment.
Industrial Equipment & Machinery: common problems
What it's costing you.
No Dealer Catalog Access
Spare parts catalog inaccessible to dealers — dealers call to check availability and pricing before placing any order, consuming coordinator time
Missed maintenance contract Renewals
AMC contract tracking in spreadsheets — renewal reminders missed, service visits not linked to machine maintenance records
Incomplete Machine History
Service engineer field reports submitted on paper — digitisation lag means machine history is always incomplete when a new fault occurs
No Dealer Order Visibility
No dealer portal — order status not visible to dealers, repeat queries handled by a dedicated team member all day
Standards and documents Industrial Equipment & Machinery buyers ask about
What buyers check.
ISO 9001
Export and OEM customers commonly ask equipment makers for documented quality procedures.
EU Machinery Directive 2006/42/EC
Machines sold into the EU carry a technical file and manuals. The Machinery Regulation (EU) 2023/1230 replaces the Directive from 20 January 2027.
IEC 60204-1
Electrical equipment of machines: wiring and control documentation travels with each unit.
How Industrial Equipment & Machinery plants run, step by step
How the work flows.
- 1
Dealer or customer inquiry
An inquiry for a machine, a variant or a spare part arrives from a dealer or end customer.
- 2
Quote and configuration
The machine is configured and quoted against current pricing and lead times.
- 3
Order and build
The order moves into production with its specification attached.
- 4
Dispatch and commissioning
The machine ships, is installed, and its serial number starts a service history.
- 5
Warranty and service-contract tracking
Warranty claims and annual maintenance contracts are tracked against each machine.
- 6
Spare-parts orders
Dealers order parts over the machine's life from a current catalog.
KPIs we track for Industrial Equipment & Machinery manufacturers
What gets measured.
- Dealer order turnaround
- Spare-parts fill rate
- Service-contract renewal rate
- Warranty claim resolution time
- Open dealer orders
Services for Industrial Equipment & Machinery manufacturers
The fix.
How it works
The Leak-First Method
Five steps, in this order.
Step 1
Find the leak
30-minute Leak Assessment
Step 2
Get the plan
Tasks and a fixed price in writing within 48 hours
Step 3
Fix it first
First working version in about 4 weeks
Step 4
Train and hand over
Your team trained; code, docs and logins are yours
Step 5
Next leak
Support, or the next fix on a monthly plan
Industrial Equipment & Machinery FAQs
Common questions.
Yes. A dealer portal gives each dealer a searchable parts catalog, order placement and order status, so parts orders stop arriving by phone and PDF.
Step 1 of The Leak-First Method
See it built for industrial equipment & machinery.
We will show you the first fix and what it costs. No pitch.
The Leak Assessment: 30 minutes, and a written plan within 48 hours, whether or not you hire us.
Find the leak
30-minute Leak Assessment
Get the plan
Tasks and a fixed price in writing within 48 hours
Fix it first
First working version in about 4 weeks
Train and hand over
Your team trained; code, docs and logins are yours
Next leak
Support, or the next fix on a monthly plan
Every project includes
- 30-minute Leak Assessment
- Written plan within 48 hours
- Fixed scope and price in writing
- Weekly demos
- Your team trained before go-live
- Code, documents and logins handed over
- Support after go-live
- Written exit clause, no license fees